Jason W Grubb
grubbjason**@*****.com
970-***-**48


I am a loyalist with more than 15 years experience successfully and quickly resolving complex customer, corporate, enterprise, and service provider technology complications. I am a seasoned tech that believes there is no I in team and every employee is instrumental in achieving the single goal of company betterment. I am an unbreakable teammate who continually strives to exceed expectations of all that surround and engage with me. My efficient troubleshooting skills are achieved by being cross trained by the support, engineering, customer service, management, and circuit provisioning departments endowing me with an in-depth expertise in VOIP, Linux OS/Server, LAN, WAN, wireless, and Windows Server/OS. My consistent 100 percent satisfaction surveys spans across three different jobs and is a consequence of my integrity, adaptability, and soothing disposition. I remain friendly no matter outside influence, use of angry tones, voice volume level, and especially word choice. By understanding that everyone asking for help is frustrated primes me to always be diffusing. This shelters me from taking interactions personal and keeps me from mingling interactions. My rule is to always check my baggage at the curb so I can leave home worries at home. My genuine enjoyment to help others aided by team collaboration, constructive/self criticism, acumen, and achievement are what drives me. I recognize that I don't have all the answers and the thought compels me to always be learning and listening. My personality is described as "southern charm mixed with New York hustle" to me describes my ability to be friendly no matter the amount of clients, coworkers, or assignments I remain professional and polite. 

• I reformed phone policy completely transforming customer perception positively changing company direction.
• I resolved a fax server issue saving a 50k a month customer.
• I designed and deployed a complicated VOIP system that became the first no-issue deployment in company history.
• I wrote a customer facing training manual that saved the company from needing to spend 75k on a technical writer.
• I wrote an employee training manual that CenturyLink liked so much they purchased the copyright to 15 pages and added it into their training manual.
• I analyzed a telehealth providers VOIP system finding 200 calls being dropped daily

I have a proven track record to resolve advanced technology quandaries quickly and decisively without training or prior research. My documented successful ticket close ratio, chronic 100 percent customer satisfaction surveys, published training guides, and innovative concepts have demonstrated an ability to convert 'word of mouth' into the near impossible to achieve positive customer broadcast. I along with teamwork have positively affected numerous employers and I know I would make a positive and productive addition to your team when would you like me to start? 

Thank you, 
Jason Grubb.